Booking Information

 

How to Book

 

By phone

Call the Box Office on 01737 276500

In person

Pay by cash or card at the Box Office. 

Online

Click here and follow the on-screen links. Please note, there is a £2.00 convenience fee and an optional £1.50 postage charge. In the event of the show being cancelled or rescheduled, postage fees are not refundable.

For full terms and conditions of booking online, please see our Ticketing Policy.

*If you book tickets online over the Christmas period, please note that postage may be delayed. 

 

General Information

Box Office Opening Hours

Box Office is open from 10am-8pm daily, unless stated otherwise. 

Box Office hours may vary on Bank and Public Holidays. Please check online or via telephone for any alterations.

We are closed on Christmas Day.

Reservations

Reservations should be paid for within two weeks of making the reservation. After this time, seats will be released for general sale. Reservations for group bookings is by arrangement.

Refunds/Exchanges

Tickets should be checked at the time of purchase. Tickets cannot be refunded unless a show/screening has been cancelled. 

On certain occasions, tickets may be exchanged to a similar performance or screening. Tickets cannot be exchanged for tickets of a lower value than those originally purchased.

Discounts

Although discounts apply in most cases, external promoters may on occasion exclude certain categories. Please check with Box Office for availability at the time of purchase. Discounts cannot be applied retrospectively.

  Under 16 People aged 16 years old or younger
  Over 60 People aged 60 years old or over
  Students People over 16 years old in full time education. Confirmation of eligibility may be asked for
  Disabled  
Family of 4 A maximun of two adults (not available online). Please call the Box Office on 01737 276500 to book.
  Under 18 months Free if no seat is required
Groups Discounts availablt for groups of 10 or more and school groups. For further information, please contact harlequin@reigate-banstead.gov.uk 


Booster Seats

A limited number are available on a first come, first served basis, subject to availability 

Things you need to know

 
  • The management reserve the right to refuse admission and to alter/amend the programme, cast or arrangements due to unforeseen circumstances
  • The resale of tickets is not permitted. 
  • Latecomers will not be admitted until a suitable break in the performance
  • Cameras and recording devices are not permitted in the auditorium/cinema
  • Mobile phones and music players should be turned off when inside the auditorium/cinema. Any disturbances to a performacne caused by the use of mobile phones/cameras or music players are not the fault of the theatre.
  • Smoking is not permitted in the building
  • Children under the age of 12 must be accompanied by an adult to any event
  • Only food and drink purchased on site may be consumed on the premises.

Information on our website/in our brochure is correct at time of going online/to print but may be subject to subsequent alteration. The Harlequin reserves the right to introduce discounts and price changes without notice. These will not apply to tickets already purchased.

Data Protection

The Harlequin is committed to upholding the data protection principles of good information handling processes. When processing your booking the box office will ask for your name, address, telephone number and email address and if you would like to receive communications from us. This information may be used to keep you up to date about forthcoming events at the Harlequin Theatre & Cinema.

We may also send you information and offers from our partners and sponsors. If you would like your details to be used in this way please inform the box office at the time of booking.

Gift Vouchers – The perfect gift

Give an experience with Harlequin Gift Vouchers. A visit to the theatre makes for a really memorable night out and that is why Harlequin Gift Vouchers make the perfect gift. Gift Vouchers are available from the Box Office to any value. They are valid for one year from the date of issue and may be used towards live shows and cinema screenings.

For more information, please call the Box Office on 01737 276500.