Booking Information

How to Book

By phone

Call the Box Office on 01737 276500

In person

Pay by cash, cheque or credit/debit card. We accept Visa, Mastercard and Maestro. A £1.50 transaction charge will be added to all credit card payments. Please bring along the card used for payment.

Online

Click here and follow the on-screen links. Please note there is a £2.00 transaction charge and an optional £1.00 postage charge. Please note in the event of the show being cancelled or rescheduled, the processing/postage are not refundable.

For full terms and conditions of booking online, please see our Ticketing Policy.

By email

Email us your booking details at harlequin@reigate-banstead.gov.uk

General Information

Box Office Opening Hours

The Box Office & Building will be open at the following times between

25th August – 7th September:

Friday 25th & Saturday 26th: 10am-6pm

Sunday 27th & Monday 28th: 1pm-5pm

Tuesday 29th to Friday 1st: 10am-8pm

 

The Building will be closed to the public for essential maintenance and staff training between

Saturday 2nd- Thursday 7th September.  During this time, the Box Office will be open for telephone and online enquiries only, at the following times:

Saturday 2nd & Sunday 3rd: CLOSED

Monday 4th, Tuesday 5th & Thursday 7th: 10am-5pm

Wednesday 6th: 10am-2pm

 

The Café will be closed until Monday 18th September for essential maintenance works to be carried out.

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Monday - Saturday 10am until 30 minutes after the last show/film screening
Sunday From 30 minutes/one hour before the first film/show until 30 minutes after the last show/film screening
  Please note on Bank Holidays, the building opens one hour prior to a live event or 30 minutes before a film

Reservations

Should be paid for within three working days or 30 minutes before a show/screening, whichever is sooner, otherwise they will be released for sale. Reservations for group bookings is by arrangement.

Refunds/Exchanges

Tickets should be checked at the time of purchase. Tickets cannot be refunded unless a show/screening has been cancelled. On certain occassions, tickets may be exchanged. There will be a £1.00 per ticket charge unless an additional ticket is purchased or the value of the new ticket exceeds the value of the old ones.

Discounts

Although discounts apply in most cases, external promoters may on occassion exclude certain catergories.

  Children Under 16 years old
  Over 60 People aged 60 or over
  Students People over 16 years in full time education
  Disabled  
  Unemployed People in receipt of job seekers allowance, income support, working tax credit or housing benefit. Confirmation of eligibility may be asked for.
Family of 4 A maximun of two adults (not available online). Please call the Box Office on 01737 276500 to book.
  Under 18 months Free if no seat is required
Groups Of 10 or more and school groups. For further information, please contact harlequingroups@reigate-banstead.gov.uk

Hired Events

These are marked as such in the brochure and any comments regarding them will be directed directly to the hirer.

Booster Seats

A limited number available on a first come, first served basis. Subject to availability 

Things you need to know

 
  • The management reserve the right to refuse admission and to alter/amend the programme, cast or arrangements due to unforeseen circumstances
  • The resale of tickets is not permitted. 
  • Latecomers will not be admitted until a suitable break in the performance
  • Cameras and recording devices are not permitted in the auditorium/cinema
  • Mobile phones and music players should be turned off when inside the auditorium/cinema. Any disturbances to a performacne caused by the use of mobile phones/cameras or music players are not the fault of the theatre.
  • Smoking is not permitted in the building
  • Children under the age of 12 must be accompanied by an adult to any event
  • Only food and drink purchased on site may be consumed on the premises.

Information on our website/in our brochure is correct at time of going online/to print but may be subject to subsequent alteration. The Harlequin reserves the right to introduce discounts and price changes without notice. These will not apply to tickets already purchased.

Data Protection

The Harlequin is committed to upholding the data protection principles of good information handling processes. When processing your booking the box office will ask for your name, address, telephone number and email address and if you would like to receive communications from us. This information may be used to keep you up to date about forthcoming events at the Harlequin Theatre & Cinema.

We may also send you information and offers from our partners and sponsors. If you would like your details to be used in this way please inform the box office at the time of booking.

Gift Vouchers – The perfect gift

Give an experience with Harlequin Gift Vouchers. A visit to the theatre makes for a really memorable night out and that is why Harlequin Gift Vouchers make the perfect gift. Gift Vouchers are available from the Box Office to any value. They are valid for one year from the date of issue and may be used towards live shows and cinema screenings.

For more information, please call the Box Office on 01737 276500.