Accessibility

We have extensive arrangements in place to ensure that you have a comfortable and enjoyable experience with us.

Please let us know of any requirements you have when booking tickets, and ask for the Duty Manager if there is anything you need when you arrive. You or your companion are also welcome to visit us prior to attending a performance to familiarise yourself with our layout. Contact our Box Office on 01737 276500 to arrange a visit.

Hearing impaired

There is an infra-red hearing loop system in the auditorium. We provide an individual receiver which needs to be connected to a personal loop or headset. Headsets are available to borrow. We recommend booking headsets in advance by calling the Box Office.

There is a portable induction loop at the Box Office counter, which is always on display.

We offer subtitled screenings in our cinema on selected titles. We also have packs available that amplify sound. Please pre-book packs with the Box Office.

We have two BSL Interpreted Performances of our annual pantomime. Certain seats have a better view of the signer than others, so please let the Box Office know of your requirements at the time of booking.

We welcome TextRelay calls, please visit www.textrelay.org for more details.

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Visually impaired

Blind or partially sighted customers are welcome to sit anywhere, with or without a companion. However, we recommend customers whose limited vision would make it difficult for them to leave the building in an emergency are accompanied. Both our auditorium and our cinema are raked.

Assistance Dogs are welcome at the Harlequin and we will be happy to provide them with a bowl of water. Please contact the Box Office to book your tickets, and we will reserve an aisle seat so that your dog has enough space. If you do not wish to take your Assistance Dog into the performance, they will be looked after in our Front of House office.

We offer audio-described performances on certain titles, where a recorded narration explains what is happening on screen through personal headphones. We have headphones and audio packs available to pre-book for these screenings.

Large print versions of our marketing materials and information documents are available on request.

Braille Signage is located throughout the building.

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Mobility impaired

There are six disabled parking spaces for Blue Badge holders available directly by the entrance to the Harlequin, accessible via the Sainsbury’s car park (go up to the first level, take the first left and then go down the ramp to the car park outside the rear entrance). These spaces are available on a first come, first served basis.

There is level access to the Harlequin at the main entrance, with automatic doors leading to the foyer. Lift access is available to all floors. There is an external lift to access the main entrance if coming from street or basement car park level.

There are several seats that can be accessed without using steps in both the auditorium and the cinema. If you wish to book one of these seats, please contact the Box Office.

A wheelchair is available for use by visitors free of charge, on a first come, first served basis.

There are five wheelchair spaces in the auditorium, available for all our shows. There are four wheelchair spaces available in the cinema. Early booking is recommended.

Some customers may prefer to use a wheelchair to move around the building, and then transfer to a theatre seat for the performance. Please be aware that in the event of an evacuation, you will need to be able to leave the building independently without access to your wheelchair.

Accessible toilets and baby changing facilities are available in the lower foyer.

Interval drinks can be ordered in advance from the bar and our staff can bring refreshments to you, in your seat.

Please note, due to health and safety reasons, our staff are unable to help customers in and out of their transport or mobility equipment.

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Essential Companion Scheme

The Essential Companion Scheme is offered to those who need somebody to assist them to readily access the theatre and its services, through support with mobility or guidance. The Scheme allows members a complimentary ticket so that they can bring a companion with them at no additional cost. The scheme is not intended for those who are able to cope independently in a public venue, or who only require assistance with transportation to or from the venue.

To join the scheme, you will need to fill out a form and give it in or email it to our Box Office. You can download the form below or pick one up from the venue.

INDIVIDUAL

ORGANISATION

Relaxed performances

Run for selected screenings and events, these performances are open to everyone but are specifically designed for people with dementia, autism, a learning disability or sensory sensitivity. The environment is adjusted to make the experience as relaxing and comfortable as possible.


Feedback

We greatly appreciate any suggestions about how we could improve your access to and enjoyment of our facilities. Please send any comments to harlequin@reigate-banstead.gov.uk.