SAFETY MEASURES

We are currently closed, but we are reopening on Monday 17 May and can’t wait to welcome you back.

When the Harlequin is open, we have extensive measures in place so that all our visitors and staff have a safe and enjoyable experience. Our building meets all government regulations and we are proud to be a Covid-secure venue.

 

Safety measures

  • Social distancing throughout the building
  • Distanced seating in the cinema and café
  • Rigorous cleaning regimes throughout the building
  • Strict hygiene arrangements for food and drink provision and preparation
  • Hand sanitiser stations available
  • Contactless payments only
  • Perspex screens at the Box Office and kiosk
  • Face coverings or visors worn by staff
  • Training for staff

When you visit

  • It is compulsory to wear a face covering in all areas of the building, other than when seated in the café
  • All customers are required to give their details to the venue for Test and Trace. You can do this through the app on your smartphone (QR codes are up at the entrance), or by giving your details to our Box Office staff
  • Please stay two metres apart from other people throughout your visit
  • You must only sit with those from your own household or in your support bubble

FAQs: The Harlequin Café

What are the seating arrangements in the café?
All tables are socially distanced from each other. A member of our staff will seat you. To comply with government regulations, we only offer table service. All tables are thoroughly cleaned between each customer.

Do I need to pre-book?
No, you don’t need to book, but you may be asked to wait if we are full and to allow for tables to be cleaned before you are seated. Our café is open 10am-3pm, seven days a week.

Can I pay in cash?
At present we are only accepting cashless payments.

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FAQs: The Waller Studio cinema

Watch our video to find out more about the safety measures in our cinema. Watch Video

What are the seating arrangements in the cinema?
Each booking is seated a minimum of two metres apart from other bookings. A staff member directs customers in and out of the cinema in a socially distanced manner. Please note that only single households and support bubbles are allowed to book together or mix socially in the cinema.

How do I book tickets?
You can book your tickets online, by phone on 01737 276500 or in person at the Box Office. Our Box Office is open 10:00am-3:00pm seven days a week. At the point of booking, you may be asked about who you are booking with, to ensure that we comply with government guidelines. You will also be asked for the telephone number and postcode of everyone in your group for Test and Trace.

What films are you showing?
When we are open, we show a great range of films, from recent releases to old classics, with a few brand-new releases thrown in too!

Are you running any special offers?
We have cheap ticket deals on weekend mornings where tickets are just £4.00, and all day on Mondays and Tuesdays where tickets are £6.50.

Do I need to wear a face covering?
Yes, it is compulsory to wear a face covering in all indoor areas, including cinemas. Please visit the government’s website for full details.

When should I arrive?
Doors to the cinema will open 15 minutes before the advertised start time of the screening, please do not arrive before this time. Please note adverts are not guaranteed to play before the start of the film so we recommend arriving prior to the advertised start time.

Will food and drink be available to purchase?
We offer snacks and drinks at our kiosk. These are all pre-packed items and there is no self-service. Only contactless payments will be accepted. Our main café is also open 10:00am-3:00pm seven days a week.

Will you still accept my Harlequin loyalty card?
We are continuing with the Harlequin loyalty card scheme, and are able to stamp your card without touching it.

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FAQs: General

Can I still use the lift and accessible toilets?
Yes, please just ask a member of staff.

I have tickets but I am / someone in my household is displaying Coronavirus symptoms, what should I do?
If you or someone in your household has any symptoms of Coronavirus, please do not visit the venue. Contact us and we will refund your tickets. We reserve the right to ask anyone displaying symptoms, as well as anyone we believe to not be adhering to social distancing guidelines, to leave the venue immediately.

How can I contact the Harlequin?
Call us on 01737 276500 or email harlequin@reigate-banstead.gov.uk.

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