How to book

Online

You can book tickets for all our shows and screenings online through our What’s on pages.

What’s on

There is a £2 convenience fee per booking. For full terms and conditions of booking online, see our Ticket Policy.

Ticket policy


By phone

Call our Box Office on 01737 276500

Box Office opening hours are 10:00am-8:00pm, seven days a week.


In person

Pay by cash or card at the Box Office when the venue is open. We are reopening on Monday 17 May.

Box Office opening hours are 10:00am-8:00pm or 30 minutes after the final show of the day, whichever is later. Box Office hours may vary on Bank and Public Holidays and we are closed on Christmas Day. Your tickets will be held at the Box Office for you to pick up on the day. If you would prefer your tickets to be posted to you, there is a £1.50 postage charge.


Reservations

Reservations should be paid for within two weeks of being made. If you do not settle your reservation within the two-week window, your tickets will be released back for general sale. We don’t take reservations the week of the show or screening.


Refunds and exchanges

Please check your tickets at the time of purchase. Tickets cannot be refunded unless the show or screening has been cancelled. On certain occasions, tickets may be exchanged for a similar show or screening.

Concessions

Although concessions apply for most performances, on occasion external promoters may exclude certain categories. Please contact the Box Office to apply a concession when buying your tickets. Child, Student and Senior tickets can also be booked online. Concessions can’t be applied retrospectively. The following concessions are available:

CATEGORY DESCRIPTION
Child Aged 16 and under
Student Over 16 and in full time education (student ID is required)
Senior Aged 60 and over
Accessible Those with a disability
Family Up to four people, maximum of two adults
Groups 10+ people and school groups

Further information

View our terms and conditions